The Promise (and Pitfalls) of Self-Service Automation in Customer Service

The Promise (and Pitfalls) of Self-Service Automation in Customer Service

Complete the Form Below

In light of recent economic headwinds, many companies are anticipating slower growth and are responding to increased investor focus on sustainable cost structures by reducing their spend. Faced with the possibility of an extended downturn, customer retention has become even more critical. Meanwhile, customer expectations continue to rise.

How and why companies are using self-service automation in customer service.
Specific pitfalls and design flaws that can lead to frustrating experiences for your customers.
Actionable steps to take in implementing virtual agents that will delight your customers.

First Name

Last Name

Email

Company

Phone

Address Line 1 *

City *

State

Zip/Postcode *

Country *

Job Title

Company Size

Industry

Please note by accessing advertiser content, your details may be passed onto The TechResearchfirm

& Talkdesk for fulfillment of 'the offer'. The subscriber also permits Talkdesk to follow up the fulfillment of the offer by email, phone, or letter. See the Privacy Policy for more information.

This Talkdesk Research™ report, based on a global consumer survey and series of focus groups, offers guidance to companies looking to implement a new virtual agent or chatbot or improve an existing one.

Download the report to learn: